At Tudongchat.com, we strive to provide a seamless and powerful AI chatbot experience for your business. We understand that sometimes a product might not be the perfect fit or technical challenges may arise. This Refund Policy outlines the conditions under which a refund may be issued for subscriptions and services purchased on our website.

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1. Eligibility for Refunds

We offer refunds in the following specific scenarios:

A. Initial Purchase & Unused Services

We want you to feel confident in trying our AI chatbot. You are eligible for a full refund on your initial subscription if:

You purchased the subscription directly from https://tudongchat.com/en/
You have not actively deployed the chatbot on your live website.
The refund request is made within 7 days of the initial purchase date.

B. Technical Issues & Platform Failures

If you cannot use our AI chatbot service due to a persistent technical error on our end or a prolonged system failure, you may be eligible for a refund if:

You have contacted our support team at tudongchat@gmail.com to report the issue.
You have provided necessary evidence of the error (e.g., screenshots, website console logs, or integration steps).
Our support and engineering team has verified the issue and could not resolve it within a reasonable timeframe.
The request is made within 14 days of experiencing the issue.

Note: If the issue is resolved after troubleshooting, or if the service was partially used successfully throughout the billing cycle, a prorated partial refund may be issued at our discretion.

C. Integration Incompatibility

It is the customer’s responsibility to check our documentation to ensure their website platform (CMS, custom code, etc.) is compatible with our chatbot widget before subscribing.

If you purchased a plan but discovered our chatbot fundamentally cannot integrate with your specific platform, we will offer a refund.
This applies only if no significant AI messaging credits have been used.
The request must be made within 7 days of the purchase date.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

Partial Billing Periods: Whether you are on a monthly, quarterly, or annual plan, we do not offer prorated refunds for mid-cycle cancellations if you have already utilized the service during that current billing period.
Change of Mind (Post-Usage): You successfully installed the chatbot and consumed a significant portion of your AI messaging limits, but decided you no longer need the service or found an alternative.
Terms of Service Violation: Your account was suspended or terminated due to a violation of our Terms of Service (e.g., illegal activities, or abusive behavior).
Failure to Contact Support: You experienced integration issues but did not contact us for assistance, only requesting a refund weeks or months later.

3. How to Request a Refund

To request a refund, please follow these steps:

Email our Customer Support team at tudongchat@gmail.com.
Subject line: “Refund Request – Account [Your Account Email]”
In the email body, please include:

Your Account Email and Order/Invoice Number.
The specific reason for the refund request.
For technical/integration issues: Screenshots showing the error, your website URL, or relevant setup details.

4. Refund Process & Timeline

Once we receive your request, our billing team will review it within 24-48 hours.
If approved, the refund will be processed immediately to your original method of payment.
Depending on your bank or credit card issuer, it may take 5 to 10 business days for the funds to appear in your account.

For any questions regarding this policy, please contact us at tudongchat@gmail.com.